Security Services, Private Investigators, Process Servers and SIA Training Liverpool, Merseyside and the North West Region

Security Guarding Service

Tel: 0151 491 0002

Quality Assurance - ISO:9001-2015

Security Screened and Vetted to BS7858 (British Standard)

Big Enough To Cope.... Small Enough To Care!! 

Data Protection compliance changes coming on 25th May 2018 which will be to implement General Data Protection Regulation (GDPR) 

As of 13th January 2018 shops, just-eat apps, taxis etc can no longer charge you a debit / credit card fee for paying with your card? It is now illegal, but businesses are getting around this new law by calling it a "service charge" instead of card fee.

Frontline Operations & Personnel Ltd, A Security and Investigations Company based in Liverpool, Merseyside.

Our Operatives hold Accreditation for the Police Force in England and Wales, Teaching Qualifications to deliver SIA training to Security Officers and Door Supervisors aswell as Conflict Management, Physical Intervention, Terrorism Awareness, Professional Investigations Awards and Counselling Therapy.

We will let Customers decide whether Our credentials are more advanced to provide you with a higher standard of Security Services than your current manned guarding or door staff supplier. 

Mobile Response Officers

Some of Our Customers don't require a 24 hour manned security presence and instead they ask us to deploy Response Officers to visit various premises and also to investigate intruder alarm activation's.

Our Mobile patrols will detain persons in Our custody under Section 9 Theft Act 1968 who is in the act of committing crime at any of Our Clients private premises, we will then transfer custody to the police.

This option also helps Clients to cut costs by not having a security officer on site 24 hours a day 7 days a week, for example you may only require an SIA licensed security officer for 8 hours, then have mobile visits throughout the night.

CCTV Monitoring and Responding to Incidents / Alarm Activation's

When a manned guarding presence is not needed, we can remotely monitor your premises from our control room via CCTV and if any trespassing occurrence should happen, the duty controller will deploy our Mobile Response Officers to Investigate and secure your property.

Our surveillance systems can even be used in retail stores and alert you with the facial recognition technology should a banned shoplifter attempt to return to your premises.

Door Supervision at Bars and Clubs

Some of Our Operatives are first aider's and trained to preserving life, protecting people, protecting property and preventing financial loss for Our Customers. Our Door Supervisors are deployed to city bars and clubs and have a duty to screen the suitability of customers entering the licensed premises, they are also an authority figure and first point of contact in an emergency situation including violent acts of physical and verbal assault aswell as other criminal offences as defined by the Public Order Act 1986 legislation.

Our Door Supervisors are also trained and qualified in Terrorism Awareness and Physical Intervention which deals with the control and restraint of an offender if a situation becomes violent or aggressive and most importantly they are qualified in Conflict Management and know how to defuse a situation or calm an aggressor to help prevent the escalation of violence.... If all else fails they have a duty and legal authority to physically eject an individual from the licensed venue using minimum force as is necessary in the circumstances. This means if a drunk and disorderly individual becomes aggressive and physically violent towards them, Our Door Supervisors can use the same force as the subject is using against them in order to control the situation and to prevent harm from coming to themselves or the public and because we have a duty of care, they will also ensure the welfare of the violent subject.

We deploy a greater calibre of SIA licensed personnel to Our Clients because we put Ourselves in your position and make an assessment enabling us to provide you with the right candidate for your operational requirements. 


Private Detectives and Process Servers

Local Authorities, Solicitors and Housing Associations use Our services when they require a process server or private detective.

We are not only One of the most professional Security Companies in Liverpool, but we strongly believe we are Number 1 in the UK. 

We may not be as big as G4S but we are much better, more professional, customer focused, better trained and we deliver on

our promise to Clients.

Please visit Our Services page for a better understanding of what we offer HERE: OUR SERVICES We also deploy Qualified Detectives for private intelligence gathering assignments HERE: PRIVATE INVESTIGATOR and Deliver SIA Qualifications and much more HERE: TRAINING We also accept client instructions to process serve your documents.

What makes us different from other security service providers?

 At Frontline Operations & Personnel Ltd, we have fully accredited Internal Quality Assurance employees and this is something you don't get from other security suppliers. Other security companies use a third party to carry out any QA requirement's on an Ad-Hoc basis and some don't even have any QA systems at all. At Frontline Operations we believe in the importance of always having an Internal QA. It is our opinion that a security company should never be awarded a contract without a fully qualified IQA because it shows customers that you provide them with quality and professionalism. Customers should choose a security supplier with IQA systems because they actually care about clients / customers specific needs.

Did you know? .... Some of the big players who provide security services only win contracts through bribery and because they have funny handshakes !! At Frontline Operations we have morals, values and ethics and we offer a genuine service because we care about Our working relationships. If you would prefer a security supplier that is part of the funny handshake community, we are sorry that we will not be able to assist with your business needs. We are totally against corruption and we strongly believe in fairness. 

Frontline Operations have worked from the bottom, up. We have over 16 years experience in providing Security Services.

We care about the community, environment and vulnerable people who need support.

We have a great relationship with Clients because of Our approach in being genuine, honest and customer focused.

Where other Companies make their employees donate to Charities and then take all the credit without ever spending a penny of the business profits. Frontline Operations are proud to help vulnerable individuals and we do not use Our employees earnings, we use Company money to help support people.

Whilst we do comply with Equality Act 2010 legislation, we will only accept Non-UK citizens that have a Home Office approved qualification in English or they can demonstrate to us that they can speak fluently and write in the english language. 

It is a mandatory requirement of Frontline Operations & Personnel that individuals can communicate both in verbal and written english. Our Customers need to feel safe and assured that their security operatives will be able to communicate in an emergency or evacuation situation and not be responsible for putting lives at risk. Assessments will be carried out and we will adapt for the needs of individuals with an invisible or visible disability so they are not put at risk either. 

We will never attempt to influence your decision making process to win business, either you choose to use us, or you don't.

Frontline Operations do not promise customers the world, then become invisible once we have your assignment.

We will NEVER get involved in any form of collusive bidding scandal, nor will we accept bribery to secure business.

We know what customers require and will always deliver to keep you satisfied with Our professionalism and so you will continue to use Frontline Operations & Personnel Ltd.  

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Frontline Operations & Personnel Ltd © 2002 - 2018